Shipping policy

Shipping Policy

At Pasifika Milestones Company, every order is prepared with care, intention, and cultural pride. Below is everything you need to know about how we ship our products across Aotearoa and internationally.

Processing Times

All orders are processed within 1–3 business days. Personalised or made‑to‑order items may require additional time, which will be noted in the product description.

Processing times do not include weekends, public holidays, or courier delays.

New Zealand Shipping

We ship nationwide from Auckland.

Delivery Timeframes

Standard NZ Shipping: 2–5 business days
Rural Delivery: May take an additional 2–4 business days
Peak seasons: Delays may occur due to courier volume

Shipping Costs

Shipping rates are calculated at checkout based on your location and order size.

Tracking

All NZ orders include tracking. You will receive a tracking link once your order has been dispatched.

International Shipping

We ship to selected countries outside New Zealand.

Delivery Timeframes

International delivery times vary by destination and may take 2–6 weeks depending on:

customs processing
local postal services
international transit delays

These timeframes are estimates only and cannot be guaranteed.

Customs, Duties & Taxes

International customers are responsible for:

import duties
customs fees
taxes charged by their country

These charges are not included in our product or shipping prices.

We are not responsible for customs delays or fees.

Postal Delays & Transit Issues

Once your order has been handed to the courier, delivery times and handling are outside our control.

We are not responsible for:

courier delays
customs delays
parcels held or opened by customs
damage caused during transit

However, we will support you in lodging a claim with the courier service if needed.

Incorrect Addresses

Please ensure your shipping address is correct at checkout. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

If the parcel is returned to us, reshipping fees will apply.